1-IT in Manufacturing:

Maximizing ROI with Enterprise Resources Planning Systems

Objective

§        To define the Manufacturing models for single and multi site operations

§        To identify best practices and IT role to manage these models

§        To introduce the ROI spreadsheet

Course Duration

4 days

Attendee

Middle Managers, IT Managers

Course Contents

§        Manufacturing Operations and Performance Problems

§        A road map to successful operations and performance

§        ERP Processes – Single Site Model

§        Different Bill of Material Structures and effects on the ERP processes and Implementation

§        The Multi-Site Operations problems & Performance

§        The ROI spreadsheet

§        Critical Success Factors for ERP Projects

§        Case Study from the Egyptian Environment

An Effective Implementation of Total Supply Chain Management

Objectives

Using the Internet to introduce the TSCM and its impact on operations cycles and overall  company performance

Course Duration

3 days

Attendee

Top & Middle Managers of Industrial Firms

Course Contents

§        Basic Definitions of TSCM

§        The e-manufacturing process and its implications on demand planning, transformation of demand into supply, and supply planning

§        The implication on the organization structure and the HR skills profile

§        The implications on Suppliers and Customer Relationships

§        The expected improvements in operations and performance

§        The Critical Success Factors for successful Implementation

2-Software Management

Managing your SW Company:

Objectives

To develop the skills required to run effectively the SME in the software industry

Course Duration

10 days

Attendee

General managers, functional managers, new entrepreneurs

Course contents:

1.     Management problem definitions

2.     Business planning process

3.     Operation planning & tracking , using the planning domain and force field analysis techniques

4.     Budgeting and Financial control of SW factories

5.     How to design a measurement program for utilization and quality

6.     Risk management

7.     Cost estimate and control

8.     The configuration management map as a tool for projects reviews

9.     HR development techniques for SMEs

10. Manage your customer support desk

11. Survey of different SW international standards

Case study

Best Practices for Software Projects Planning

Objectives

To provide the project managers with effective practical tools to plan for his software projects

Course duration

Three days

Attendee

Project Managers, Senior Staff  involved in planning activities

Course Content

1-The Project Management Role

2- The National and International development environment

3- The software project planning process( the Project domain Map)

4- Software Project Tracking process

5- How to plan to manage changing environment (The force field analysis map)

6- The Change Management Team Agenda

7- Cost of Planning Failure

8- Best practices for a measurement program to generate corrective actions

9- Source of risks& risk management

10- A case study

Best Practices for Software Projects Cost estimates

Objectives

To provide the staff responsible for software development costing with practical tools for cost estimation.

It is highly recommended ,to attend the planning course first

Course Duration

Three days

Attendee

All staff involved in software development cost estimation

Course content

1-     The three –stage progressive costing model

2-     Software productivity environment-Key results from some market surveys

3-     The key elements in the cost equation

4-     Sources of inaccuracy in the estimation process

5-     Contingency estimates

6-     The COCOMO technique and its Prerequisites

7-     The Function Point Count technique and its prerequisites

8-    A Typical set of  spread sheets for the definitive cost estimate stage

3- Software Product Engineering

How to Engineer the Product quality

Objectives

To provide the practical tools to achieve high quality for the software products

Course Duration

Four  days

Attendee

Quality Engineers ,Test Engineers, Developers, designers,Project managers

Course Content

1.     The difference between TQM an product quality engineering

2.     Quality start from the Requirement engineering and Design specifications

3.     The SW product quality metrics

4.     The  feedback quality control model and its application in SW engineering

5.     The fundamentals of process capability statistical measures, and instrumentation precision in SW engineering

6.     A Typical SW product quality control models for SME

7.     The design and implementation of testing

8.     The cost of defects in the development process

9.     The cost of quality

Package Your Software to gain Market Share

Objectives

To provide the attendee with a practical packaging methodology for  the software product, to develop  cost-effective distribution channels

Course Duration

Two days

Attendee

Software development mangers, Product Managers, development team leaders, senior developers

Course Content

1-     Prerequisites to start the packaging program

2-     The packaging benchmark

1-     The product issues

2-     The documentation issues

3-     The media issues

4-     The presales

5-     The version upgrades process and resources

6-     The  technical support

7-     The delivery channels resources and Quality

8-     The customer Care facilities